A cab driver taught me a million dollar lesson in customer satisfaction and expectation.

I had flown into  New Delhi railway Station for the sole purpose of calling on a client. Time was of the essence and my plan included a quick turnaround trip from and back to the railway station. A spotless cab pulled up. The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As he got in the driver's seat, he mentioned that the neatly followd and aware of Delhi's street's, he guided me how i can reach certain places  He then showed me several tapes/CD's and asked me what type of music I would enjoy. Well! I looked around for a "Candid Camera!" Wouldn't you? I could not believe the service I was receiving! I took the opportunity to say, "Obviously you take great pride in your work. You must have a story to tell."

"You bet," he replied, "I used to be in Corporate INDIA. But I got tired of thinking my best would never be good enough. I decided to find my niche in life where I could feel proud of being the best I could be. I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day's work and done it well. I evaluate my personal assets and... wham! I became a cab driver. One thing I know for sure, to be good in my business I could simply just meet the expectations of my passengers. But, to be GREAT in my business, I have to EXCEED the customer's expectations! I like both the sound and the return of being 'great' better than just getting by on 'average'"

Did I tip him big time? You bet! Corporate India's loss is the travelling folk's friend!