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Microsoft Canada
Frequently Asked Questions

1. Is this site safe? Do you have a privacy policy? I am a child...can I participate? 2. Why does it sometimes take longer than others to connect to the chat rooms? 3. Why am I getting the following error messages: 'Connection failed/closed,' 'Disconnected:Network connection closed? 4. Why do I get the following error messages: 'Security Violation. java.lang.verify error, Applet exception:Java.lang.ClassFormatError?' 5. How can I customize the chat window (fonts, colors, etc.)? 6. What about the security of our conversations? 7. Who sees my chat? 8. What does Rooms do? 9. How do I send a private message? 10. I can't connect. What kind of browser do I need and how do I activate Java to chat? 11. How to use chat room ?


1. Is this site safe? Do you have a privacy policy? I am a child...can I participate?

This site is for general audiences but you MUST be 13 or over to participate in the chat rooms. The chat rooms do not collect any personal information and does not share any other information (from emails it receives or forum registration) to third parties. For further information, please view the privacy policy. This site is extremely safe .


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2. Why does it sometimes take longer than others to connect to the chat rooms?

In most cases, slow connect and response times have to do with a slow computer on the Internet between your machine and ours. Other reasons include a firewall which prevents you to connect to the chat rooms. (for example, some Libaries establish a firewall to prevent chat room connections.


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3. Why am I getting the following error messages: 'Connection failed/closed,' 'Disconnected:Network connection closed?

These errors indicate an inability to access our computers. This can be due to a problem with your Internet Service Provider (ISP), your modem, or the path between your computer and ours. It can also be because you are behind a firewall or using a proxy server.


Click Clear Memory Cache Now, then click OK.


Click Clear Disk Cache Now, then click OK.


Set 'Verify Documents' to 'Every Time,' then click OK.


Internet Explorer


Go to View > Options > Advanced.


Click Settings for Temporary Internet Files.


Under 'Check for newer versions of stored pages', check 'Every visit to the page.'


Click Empty Folder and click Yes after 'Delete temporarily files?'


Click OK in the Options Dialog.


Newer Version Internet Explorer (v.4 and later)


Go to Tools > Internet Options.


Click Delete Files.


Click Delete Cookies (if present) and then click Clear History, then..


Click OK in the Options Dialog.


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4. Why do I get the following error messages: 'Security Violation. java.lang.verify error, Applet exception:Java.lang.ClassFormatError?'

Your browser may be caching an earlier version of the applet. Clear the cache, exit the browser completely then try again.


Netscape


Go to Options > Network Preferences > Cache.


Click Clear Memory Cache Now, then click OK.


Click Clear Disk Cache Now, then click OK.


Set 'Verify Documents' to 'Every Time,' then click OK.


Internet Explorer


Go to View > Options > Advanced.


Click Settings for Temporary Internet Files.


Under 'Check for newer versions of stored pages', check 'Every visit to the page.'


Click Empty Folder and click Yes after 'Delete temporarily files?'


Click OK in the Options Dialog.


Newer Version Internet Explorer (v.4 and later)


Go to Tools > Internet Options.


Click Delete Files.


Click Delete Cookies (if present) and then click Clear History, then..


Click OK in the Options Dialog.


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5. How can I customize the chat window (fonts, colors, etc.)?

Click on Settings and then click the appropriate tabs at the top to change fonts, scroll speed, etc.


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6. What about the security of our conversations?

The chat is totally secured. We use 256-bit encryption for transits. Our database is on a secured server.


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7. Who sees my chat?

Your comments are seen by the general public. So, if your messages are truly personal, please use private communication.


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8. What does Rooms do?
Clicking Rooms will show any other rooms that may have been created by users of the chat. Some can only be accessed through passwords chosen by the creator of the rooms.


NOTE: New Rooms can only be created by certain moderators. (Private or Public: please see below) This is due to user abuse. You must ask a moderator to create one for you.


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9. How do I send a private message?

You are able to send a message to another user in the chat room. That message cannot be seen by anyone else. Click the name of the user you wish to send a private message to, then click the Private Chat box icon. It looks like a person whispering into someones ear. A new private chat room box will appear which will allow for private and safe communication. Private chat can also be initiated by double clicking on the persons name.


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10. I can't connect. What kind of browser do I need and how do I activate Java to chat?

Windows 95/98/ME/2000/XP* users: For the best speed and compatibility with the Client applet we recommend Internet Explorer 7.0 or greater for Windows..although earlier versions such as 5.5 will work. We do not recommend any version of Netscape prior to 6.2 as it has been reported to cause glitches. Some may have problems, others may not. Netscape Version 8.1 is the latest, and the most reliable. Firefox is another safe and reliable option.


Mac users: You must use Internet Explorer 4.5 or later for Macintosh with MRJ 2.1 or later. You may use Netscape 4.0 for Macintosh, though these browsers exhibit poor Java performance. Updating to the latest version of Safari is always recommended for Apple users.


IE 3.0 and under users: Because of numerous bugs in the Java Virtual Machine for Microsoft Internet Explorer 3.0, we do not support running DigiChat under Microsoft Internet Explorer 3.0. The problem does not occur with later version of Internet Explorer. All versions of Firefox should work fine with the chat rooms.


AOL users: It may be necessary to access the chat rooms from an external browser, such as Microsoft Internet Explorer, Netscape Navigator/Communicator, or firefox, rather than the built in AOL web browser. This is due to apparent bugs in AOL 4.0 and earlier which cause some Java applets, such as DigiChat, to redraw improperly. This bug appears to affect Windows 95/NT and Macintosh, though Windows 98 appears to be unaffected. Opening a newer browser while running AOL should fix this problem.


Downloading Internet Explorer: Go to the Microsoft Download Center homepage for the latest version of Internet Explorer.



*Windows XP Users: Some versions of Windows XP do not come with a Java VM. You will need to download the latest one from Sun (preferably 1.4.0 or later), or get the Windows update and download the latest critical updates.


To activate Java on Internet Explorer 4, 5, and 6 please follow these directions: 1. Choose Tools from the Menu bar, then Internet options. 2. Select the Security tab then the Custom Level button 3. In the dialogue box scroll down to the Scripting section, Active Scripting sub-section and select Enable (click in the radio button) 4. Then in the dialogue box scroll down to the Microsoft VM section, Java Permissions and select either High security, Medium Security or Low Security. 5. Select OK in each dialogue box.


After downloading Sun Java (link below), to activate Java on Internet Explorer 6.0 or higher,

please follow these directions: 1. Choose Tools from the Menu bar, then Internet options. 2. Select the Advanced Tab. 3. Scroll down to the section labelled "Java (Sun)" 4. Make sure this box is ticked and then press "ok".


To activate Java on Netscape 6.x and above: 1. Choose Edit from the menu bar, then Preferences 2. Select Category: Advanced 3. Check the boxes called Enable Java and Enable JavaScript then OK


To download the latest version of Java, please go to:


Please note that some users have mentioned that Virus Scanners such as ZoneAlarm can prevent the Java Applet from loading. Try temporarily disabling any virus software to see if you can connect.


Also, users of Microsoft XP (All versions) please note: Microsoft released a software update to Microsoft IE 6 for Microsoft Windows XP Service Pack 2 (SP2). This update changed the way in which IE handles some Web pages that use ActiveX controls and Java applets. Examples of ActiveX controls include the Sun Java Virtual Machine, which this site uses. Please make sure you enable your ActiveX controls on your browser. Go to Tools>Internet Options>Security>Trusted Sites>Add www.chat-avenue.com to "Sites">Then click "custom level" and make sure ActiveX is enabled for your trusted sites.


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11. How to use chat room ?

Its very simple to use the chat room, you need to be a registered member of Myuhuru.com and then login at website and hit the chat button from top of the website. Also you can chat as guest as well without disclosing your personal information.

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